Frequently Asked Questions

What is dekhoBD Prime?


dekhoBD | Watch Your Favorite Movies & TV Series that offers Live TV and Video. dekhoBD is available on both app and web.


How can I enjoy dekhoBD services?

Anyone can enjoy the service through subscription on Web at dekhoBD or on dekhoBD app by downloading it from Google Playstore or from Apple App Store. For users from Bangladesh,For dekhoBD Prime.


On what devices is dekhoBD available?

The dekhoBD Android application is currently available on all Android devices (minimum android version 4.4 and above) and iPhones (minimum iOS version 8 and above) and dekhoBD website can be used from any mobile or desktop based browser. Our team is continuously working to make dekhoBD optimized for Smart TV and android boxes and soon they will be available for all the users.


What type of content is available on dekhoBD?

dekhoBD offers its users a Live TV experience with a rich collection of the latest Hindi Movies, Bengali Movies, South Dubbed Movie in Hindi, English Movies & Dubbed ,Webseries and dramas


Is dekhoBD available WorldWide?

Yes! dekhoBD is available to users worldwide. Anyone with successful subscription can enjoy dekhoBD content.


Do I have to login to use dekhoBD?

Yes! Logging in is required to complete the subscription process and to watch dekhoBD uninterrupted.


Do I have to subscribe to a plan to use dekhoBD?

Yes! After successfully logging in, you need to subscribe one of the available plans to watch dekhoBD content.



How do I subscribe?

If you are logged in successfully, you will be automatically redirected to the subscription page to select one of the available subscription plans.

Step 1: Select your desired subscription plan for the options

Step 2: Select/deselect auto renewal option from the plan detail section

Step 4: Choose your desired payment method

Step 5: Complete the payment by providing necessary information

You will receive a confirmation email if the subscription process is successful.


How do I unsubscribe?

You can unsubscribe anytime from your Profile page. You will no longer have an active subscription after the current subscription period end. You can subscribe again following the process described above.


Why am I facing issues playing videos?

Please check your internet connection. You can also send a screenshot to clarify the issue to [email protected]


Where do I post queries and complaints?

For queries and complaints, please mail to [email protected]


Can I watch videos on TV with Chromecast?

Currently this feature is supported on selected devices. To check for availability, look for the chromecast icon at the top right corner of the video.


How can I pay for dekhoBD?

Currently dekhoBD supports only credit card payment and limited Direct Operator Billing (for selected Operators). For Credit Cards • We accept international Visa, MasterCard, American Express cards and PayPal. • Cards must be enabled for recurring e-commerce transactions to work with dekhobd.


How can I change/recover my password?

If you have forgotten your password, please click on the Forgot Password link and submit the details. An email will be sent to your email id with the link to change your password.


How do I change my billing date?

Sorry! Currently you cannot change the billing date.


Can i refund payment?

No..!!


Can I create a shared account on dekhoBD?

Creating multiple accounts is not possible in dekhoBD. However, dekhoBD allows login for up to 4 devices at a time from the same account.


I am facing issues on my Smart TV app?


Due to limitations on older OS versions, you will face issues like errors while playing content, stuttering of videos, inability to choose subtitles and audio language etc. You can enjoy the best experience on our latest app version oon Android TVs with Android TV OS 7.0 or above, LG WebOS 4.0 or above and Samsung Smart TVs manufactured 2018 onwards.